Return Policy

Scope & Intent

This Return & Refund Policy applies to all purchases made through the thenormaco.com website. We are committed to your satisfaction and offer clear, fair policies for returns and refunds.

Return Eligibility

Customers have the right to return their purchase within 30 days of the delivery date, no questions asked.

How to Initiate a Return

  1. Notify Us: Email info@thenormaco.com with your order number and a short reason for return.

  2. Authorization: You’ll receive a return authorization and instructions. If applicable, we’ll provide a prepaid return label.

Return Shipping Instructions

  • Pack items in their original packaging with all tags and labels intact.

  • Include your return authorization form in the package.

  • Use the return label provided via email (if applicable) to ship the item back.

Return Shipping Costs

  • Defective or Incorrect Items: Return shipping is free.

  • Change of Mind (Customer Remorse): Return shipping costs are the responsibility of the customer.

Return Conditions

  • Change of Mind: Items must be unused, unwashed, and returned in original condition and packaging within 30 days.

  • Defective or Damaged Goods: Contact us within 48 hours of delivery with photos. We’ll cover return shipping and send a replacement or refund.

  • Wrong Item Received: We’ll cover the return and ensure the correct product is delivered.

  • Never Arrived: Contact us immediately. If the courier confirms a lost package, we’ll send a replacement or issue a full refund.

  • Order Cancellation: You may cancel your order before it ships. If already shipped, follow the return process.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Worn or washed underwear

  • Items not in original condition or packaging

  • Custom or personalized products

Timelines & Refund Processing

  • Return Initiation: Within 30 days of delivery

  • Return Shipping: Must be shipped back within 14 days of approval

  • Refund Processing: Within 7 business days of receiving the return

  • Refund Method: Original payment method

Shipping & Handling Details

  • Courier: All orders and returns are handled via DHL with tracking.

  • Restocking Fee: None — $0.

Legal Compliance

This policy is compliant with applicable consumer protection laws. It does not affect your statutory rights.

Company Details

Business Name: The Norma Co.  
Website: https://thenormaco.com  
Business Address: 1309 Coffeen Ave, STE 17035, Sheridan, WY 82801, United States  
EIN: 36-5132322  
Customer Service Email: info@thenormaco.com  
Phone: +1 817-384-3159  
Preferred Contact Method: Email  
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (CST)